Shipping policy
Do you offer free shipping?
Yes — Lumina Haven proudly offers free worldwide shipping to help make conscious everyday living more accessible for our customers around the world.
Where do you ship to?
We currently ship worldwide to most countries. Shipping availability may vary depending on your local courier coverage and delivery region.
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery times generally range between 5–12 business days depending on your location and local courier services.
Will I receive tracking information?
Yes — once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery status.
How can I track my order?
You can track your order using the tracking link provided in your shipping confirmation email. Please allow a few days for tracking updates to appear after dispatch.
Why is my order arriving in separate packages?
Some items may ship separately depending on product type, packaging, or warehouse availability. This helps ensure faster and more efficient delivery.
What should I do if my package is delayed?
Shipping delays can occasionally occur due to customs processing, courier delays, or peak seasonal demand. If your order has not arrived within the estimated timeframe, please contact our support team for assistance.
What happens if my package is lost or damaged?
If your package arrives damaged or appears lost in transit, please contact us as soon as possible with your order number and relevant photos so we can assist you promptly.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may still be able to update your shipping details. Please contact us as quickly as possible after placing your order.
Do I need to pay customs or import fees?
International orders may occasionally be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer if applicable.
